It looks like 'vegan leather' all over online, but it's not. It's canvas for the majority of the bag, which I think is pretty poor for the price. I can't return it either as I bought it on sale.
Hello Celia, we are sorry to hear that you thought the Freddie Bag was made in full with vegan leather. The description of the bag online specifies that it is made from a combination of vegan leather and polyester and the photos show the bag at different angles so that one may see the fabric used. The colour of the vegan leather and polyester are closely matched so perhaps when looking at the photos on a small screen, such as a phone, you did not realise? We are sorry to hear that you had this experience. In any case, Babymel does offer a full refund on orders including bags on sale if the product has not been used and the tags have not been removed. Please feel free to email our office on firstname.lastname@example.org if your bag meets these conditions.
Babymel is small business run by two mums in Australia. As you can imagine, we appreciate customer reviews and are disappointed that you have given the bag a 2 star rating based on your understanding of the fabric. We hope that if you decide to keep the bag, that you find it functional and might consider changing your review based on this experience.
Thanks, Babymel x